Running a restaurant is no walk in the park. There are hard-to-please customers, unforgiving owners, lousy cooks at times, and on some days, long hours with few tips for those you exceed. The competition is fierce, the margin for error narrow, and the rewards can be sorely disappointing.
Late one night coming home from a shift, having had enough, he resumed dreaming about what he really wanted to do. "I've gotta get out of this, and somehow work with my hands, making a marked difference in people's day, and lives." Pulling into the driveway, he made a decision. Soon, Matt Glick would enter into the work he had envisioned, the very thing that his particular interest, the role he longed to play: that of all things, a plumber.
"I wanted to get out of restaurant management, so I answered an ad for a numbers apprenticeship", he sighed, not knowing much about the company or the plumbing industry. Although he was mechanically inclined since youth, finding the right kind of engineering fit was a journey, something he had to discover over time. "As the apprenticeship progressed, I discovered that me and plumbing 'clicked'", Matt said, and out of that experience, realized his dream of becoming a licensed master plumber.
The track record of expert workmanship, quality training for its plumbers, and relentless dedication to truly servicing and taking care of the customer, was exactly what impressed Matt upon joining their team in 2010, and continues to be the hallmarks of Chaput Rootmaster. Family owned since 1945, and recognized within the last decade for their record period of no complaints, they take pride in every aspect of their business. Technicians wear shoe covers every time, always use drop cloths, and intentionally finish their work with cleanliness. Accurate and precise pricing is accomplished before any work begins, and all the technicians are certified before taking on jobs.
Every plumbing project requires a different set of problem-solving skills, some being fixed with only the turn of a wrench, others with the collective plumbing heads all coming together when facing more complex projects. But there are times when a plumber is on his own, and has to brave the elements in a tough situation. "Probably my most memorable and challenging job was this one I did during the wintertime", Matt began. "I was working at an apartment complex, at a time when the temperature was below freezing for weeks. Working in a three-story skeleton of a building proved to be quite difficult."
Braving those tough times provided the right environment for him to thrive. Many people have had that boss that does care, the training that just was not enough, or the one pipe that was not screwed on tight enough. Just as Matt knows what it means to be with the right plumbing company that fits him perfectly, Chaput knows what it takes to do the job right and make great plumbers in the process. "Simply, they care. They care about the client, …. the employee …. and the job being done right. And to top it all off, the respect and deference swings both ways: "There is ongoing coaching, both technical and customer-based, and support from the owners in everything I do." Plumbing that works is the one thing you'll never need until you do not have it, and you can count on Chaput to make both its customers and employees satisfied. And that satisfaction often comes with a challenge, Matt says.
"I'm most happy when the answer is not immediately obvious. I may have to think deeper or try to look at something in a way that I have not looked at it before. , because at the very least, I will learn. "